With our fully managed support services, we go beyond the expectations of the average support package. We are more than just a person on the ground. Alongside support received from our trained on-site team, we have a wide-ranging support structure, to ensure that when you need us, we are there.

Service desk support to onsite and remote support; all of our staff are here for you. If you have any questions or are experiencing issues, you can rely on us. No issue is too big or small.

Our emergency call-outs ensure that if disasters happen out-of-hours, you are not out of hope. Alongside our round-the-clock service-monitoring systems, we not only react when these issues occur but can be proactive and identify potential issues before they occur. We will support you in getting back to normal again quickly.

From desktops, laptops and iPads to servers and networking equipment, we can handle it all.

Are you tired of support that is not quite right for you? Paying for services you do not use or need? Get in touch with us today to begin building an IT Support package that works for you.

On-Demand packages are tailored to your needs. Via ‘pooled hours’ you can get support visits when you want them and emergency call-outs when you need them. Our service desk manages requests to optimise our response.

Our monitoring services are also included in these packages making sure everything is running smoothly and reacting when it is not.

At L.E.A.D. IT Services, we have a wide range of experience in providing support to Multi Academy Trusts. Whether your trust is already fully established and require assistance with your current systems and progression or you are a new trust looking to establish systems and support that works for you – L.E.A.D. IT Services have you covered.

We have worked alongside various MATs to get their IT solutions meeting their needs!

Projects have included:

Email Migration

Moving all schools to one email tenancy to aid communication, improve collaboration and ensure consistency.

Telephony Systems

Installation and management of MAT wide cloud based telephony systems, making sure all schools can communicate via one easy directory while keeping costs low and ensuring the system still meets individual school needs.

Broadband, Filtering and Safeguarding Solutions

Providing fast and reliable broadband solutions to every school / office in the trust, helping you every step of the way to ensure that your whole trust is connected constantly and securely. We also provide compliant filtering systems to make sure staff and students are safe and protected while being online. Our Safeguarding solutions constantly monitor your systems and alerts your DSLs immediately, if there is a concern.

Server Management and Remote Access

Server management across the trust to ensure everything is working as it should be. We also implement remote solutions so that staff can continue to work, regardless of which school they are at.

Wireless Access Provisioning

Installation and implementation of wireless systems specifically tailored for MATs, removing the need for difficulty of sharing WiFi passwords or struggling to get online from school to school. We can ensure that no matter where you are in your trust, you're connected.

Equipment Procurement and Installations

Management of procurement to ensure that all of the equipment you need from AV solutions, iPads to desktops and laptops are all fit for purpose, future proofed and cost effective. We can also handle the installation, implementation and training for equipment.

IT Planning and Consultancy

Providing assistance and advice with planning for IT making sure that the whole trust has in depth IT improvement plans, analysing the current setup schools have and how we can help the schools progress with their IT needs and Infrastructure. The world of IT moves at a fast pace and we'll help you keep up.

We can support you, regardless of location. With our remote support packages we can ensure that you are supported wherever you are. We have a friendly and dedicated remote support team who are on hand via our multiple support channels to ensure that you get the help you need when you need it!

If your staff or customers work from home, work from multiple locations or you just require a support package that doesn't need on-site visits, our remote support packages can be just what you need. Report your issues via the support channels and our Managed Service Desk will ensure that your issue is looked at swiftly by our Remote Support Team.

We can keep you up to date with reports and analysis of your tickets, making sure you're fully in the know about what is happening with your support.

All of our broadband packages are tailored to meet your school or business needs. With the demand of broadband becoming increasingly more essential; we believe that it is vital that your connection is something you can depend on.

We constantly monitor all of our connections and provide assistance when you need us - broadband speed and reliability are vital, and this is why we have dedicated broadband outage monitoring. We will always be one step ahead when the unfortunate does happen. Alongside this, our service desk will report any faults directly to the ISP and keep any key stakeholders regularly informed.

For business customers, our broadband packages use filtering that complies to GDPR and Cyber Essentials requirements, ensuring that you can relax knowing your organisation is fully protected and compliant.

For schools, our broadband provides 3 levels of filtering as standard; to protect and ensure that you have an OFSTED compliant level of E-safety, at all times. We provide our customers with real time alerts for DSLs and the reporting functions provide an in-depth understanding of any ongoing concerns, trends of keyword logging, and attempts to access blocked pages. Our solutions allow for different levels of filtering based on if the user is a staff member or student. This helps minimise the inconvenience of access to sites at an appropriate level.

Working with industry leaders such as Senso.cloud, iBoss, and DNS Filter allows us to give customers an all encompassing solution.

With over 15 years experience in the field, we have assisted a large variety of schools and businesses all over the UK. Our team specialise in producing improvement plans for schools and businesses so not only are they getting the most out their IT, but they are using leading edge IT Hardware and Software solutions.

We have taken on projects ranging from providing full networking and support services to new buildings and schools to planning and implementing improvements for older and outdated IT infrastructure.

Disasters happen, but we can help you prepare for when they do. Disaster recovery is an essential part of any school or business. We can develop a strategic plan tailored to you, so that if something does happen we can help you deal with it. Ranging from the use of cloud based backups to redundancy systems and battery backups. We have a wide experience with creating and executing disaster recovery plans, to help you get back to normal and assisting in minimising downtime.

Do you need help in securing your offices or school? Get in touch with us today to see how it can help you achieve this. We can assist with all stages of securing a building from planning, site surveys, consultancy, installation and training.

We provide installation and support of CCTV systems, tailored to your needs so that you can make sure the areas that you want to protect are safe. Using the latest HD equipment, the footage recorded will be clear and of high quality, day or night. We will work with you to provide a system that is designed around your needs, including indoor and outdoor cameras and pan, zoom and tilt cameras if needed. We have multiple NVR solutions available so your footage is there for as long as you need it.

Alongside CCTV systems we also install and support Door Access Control systems, these systems allow you to secure a door and unlock using a fob or MiFare ID Card. Not only does this help with safeguarding and protecting a premises, but you can also monitor who is coming and going, have timed unlock on the doors and disable the access if you need to. Saving you valuable time or the need to get more keys cut and locks changed.

Training is included with our installations so your staff know how to use the systems, should they need to.

We have a team of over 30 Technical staff who are here to manage your day to day requirements. Over the years, we have tailored our service offerings across all elements, from Internet Service to On-Site Support. This ensures you have the tools you need to embed the use of IT within the curriculum and gain confidence in the solution you use in your classrooms. Our dedicated Project Delivery team are there to manage any size project from a couple of new laptops to a completely new server infrastructure.

Many of our team members are ex-teaching staff with experience of working in various types of schools from Primary to SEN, ensuring you get the best support for implementations. Types of projects include:

IT Curriculum Support

IT Support packages specifically tailored towards education, ensuring your IT helps deliver the curriculum to your pupils.

Strategic IT Planning

We can help you plan what's next for your IT. With our expert knowledge we can ensure you get what you need out of your IT.

Specialist IT Audit

Audit due? Require help? Get in touch today to see how we can help carry out a full audit of your IT equipment. So you know exactly where you stand with your IT.